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Kushughulikia Malalamiko na Wateja Wagumu
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Curriculum
Kushughulikia Malalamiko na Wateja Wagumu
Course Introduction
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Kushughulikia Malalamiko na Wateja Wagumu
Dakika 3
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1. Kumudu Huduma kwa Wateja Mbalimbali
Dakika 42
2. Lugha Jumuishi na Tabia: Mwongozo wa Ubora wa Huduma kwa Wateja
Dakika 45
3. Kujenga Uelewa wa Kitamaduni Unapohudumia Wateja Mbalimbali
28m
4. Mifano Halisi ya Huduma za Kitamaduni Mbalimbali
Dakika 20
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Muhtasari na Mambo Muhimu ya Kuzingatia
Dakika 42
Mwongozo wa Mafunzo
Text lesson
Kikao cha Ukocha
Dakika 42
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Saa 3 Dakika 41
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Text lesson
Kushughulikia Malalamiko na Wateja Wagumu
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