Curriculum
Course:
Handling Complaints and Difficult Customers
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Curriculum
Handling Complaints and Difficult Customers
Course Introduction
0/1
Handling Complaints and Difficult Customers
3m
Preview
xtraLessons
0/4
1. Mastering Customer Complaints for Business Growth
38m
2. Responding to Customer Complaints with Empathy and Professionalism
50m
3. De-Escalating Difficult Situations A Guide
52m
4. From Complaint to Loyalty Mastering Service Recovery
37m
Learning Resources
0/4
Recap and Key Takeaways
42m
Study Guide
Text lesson
Coaching Session
21m
xtraPlayer
4h 1m
Assessment
0/1
SE9 Quiz
9 questions
Text lesson
Handling Complaints and Difficult Customers
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