Curriculum
Course:
Emotional Intelligence in Customer Service
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Curriculum
Emotional Intelligence in Customer Service
Course Introduction
0/1
Emotional Intelligence in Customer Service
3m
Preview
xtraLessons
0/4
1. Mastering Service Recovery Restoring Trust and Loyalty
35m
2. Winning Back Customers Techniques for Lasting Loyalty
47m
3. Beyond Expectations: Crafting Customer Delight and Loyalty
29m
4. Encouraging Customer Feedback for Business Growth
26m
Learning Resources
0/4
Recap and Key Takeaways
44m
Study Guide
Text lesson
Coaching Session
31m
xtraPlayer
3h 34m
Assessment
0/1
SE5 Quiz
10 questions
Text lesson
Emotional Intelligence in Customer Service
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