Understand how tone of voice, body language, and active listening shape customer perceptions—and learn how to use them to your advantage in person and over the phone.
Master concise, professional, and empathetic written communication that feels both helpful and human, aligned with your service brand.
Build strong listening habits and learn questioning techniques that uncover the customer’s true needs—so you can respond with precision and care.
Develop strategies for simplifying explanations, maintaining professionalism, and showing empathy in tough or high-pressure conversations.
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