Curriculum
Course:
Building a Customer-Centric Mindset
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Curriculum
Building a Customer-Centric Mindset
Course Introduction
0/1
Building a Customer-Centric Mindset
3m
Preview
xtraLessons
0/4
1. Decoding Customer Expectations Your Map to Business and Life Success
37m
2. The Art of Active Listening in Customer Service
26m
3. Empathy and Emotional Intelligence in Customer Service
28m
4. Anticipating Customer Needs Proactive Service for Exceptional Experiences
33m
Learning Resources
0/4
Recap and Key Takeaways
32m
Study Guide
Text lesson
Coaching Session
29m
xtraPlayer
3h 7m
Assessment
0/1
SE2 Quiz
10 questions
Text lesson
Building a Customer-Centric Mindset
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