Delivering Service Across Channels

Understand the difference between supporting customers on multiple platforms and creating a truly connected experience. Learn how to reduce friction and create continuity across touchpoints.

Get hands-on tips for delivering excellent service through traditional and digital channels. We’ll cover tone, speed, personalization, and professionalism specific to each format.

Discover how to provide responsive, brand-consistent service on public platforms. Learn how to handle complaints, respond to praise, and manage visibility and tone in fast-moving environments.

Customers don’t care which team or channel they interact with—they care about a coherent experience. This lesson explores how to align tone, quality, and information across all interactions.

 

Welcome to your hands-on design challenge! In today's competitive e-commerce landscape, exceptional customer service is paramount. But how do you scale it without sacrificing the personal touch?