Written Communication

This course is meticulously designed to elevate your writing skills across various professional contexts - from crafting concise messages and mastering essential email etiquette to producing polished, impactful business documents. You will acquire proven strategies and frameworks that ensure your writing stands out, drives desired results, and strongly reflects your personal and professional credibility.

This interactive guide will help you develop essential professional communication skills through three focused lessons: Assertiveness vs. Aggressiveness, Building Rapport and Trust, and Conflict Resolution. Each lesson includes practical exercises designed to help you reflect on your current communication style and practice new techniques. Complete the exercises at your own pace to build confidence in handling various workplace interactions effectively.