Category
Empathy and Social Awareness
Connect, Understand, and Build Stronger Relationships
Intermediate
7 Lectures
2h 46m
Introduction to Customer Service Excellence
Transforming Service from Good to Great.
Beginner
9 Lectures
3h 47m
Building a Customer-Centric Mindset
Shaping Attitudes for Service Excellence
Beginner
9 Lectures
3h 7m
Effective Communication in Customer Service
Turning Conversations into Connections
Beginner
9 Lectures
3h 53m
Problem Solving and Service Recovery
Turning Service Failures into Opportunities for Loyalty
Intermediate
9 Lectures
3h 34m
Emotional Intelligence in Customer Service
The Human Side of Service Excellence
Intermediate
9 Lectures
3h 34m
Delivering Service Across Channels
Consistency, Quality, and Care Everywhere Your Customers Are
Intermediate
9 Lectures
3h 28m
Handling Complaints and Difficult Customers
Turning Challenges into Opportunities for Loyalty
Advanced
9 Lectures
3h 41m
Measuring and Improving Service Performance
From Good Intentions to Measurable Impact
Advanced
9 Lectures
3h 50m
Handling Complaints and Difficult Customers
Turning Challenges into Loyalty-Building Moments
Advanced
9 Lectures
4h 1m
Sustaining Service Excellence
Excellence isn't an act, it's a habit.
Advanced
9 Lectures
4h 7m











